Frequently Asked Questions (FAQs)

What type of guarantee does Palmer's Plumbing offer?
In addition to a 5-year parts and labor warranty, we guarantee that all products we install in your home will perform as we stated. If, in the first year, the product doesn't perform to your satisfaction, we will remove it and return 100 percent of your investment. This guarantee is unmatched anywhere in Arizona!
 
What kind of training or expertise do the technicians have?
Our technicians are trained and certified by the Arizona Heat Pump Council, SW Gas, Registrar of Contractors, Gas Line Certified, Codes Certified, and APS.
 
Why should I trust Palmer's Plumbing to service my home?
Our certified master technicians are knowledgeable, reliable and courteous. They know what to do, how to do it, how long it will take, and how much it will cost. We gurantee our prices are economical and our parts and labor are guaranteed for five years.
 
Is your equipment up-to-date?
Absolutely! We have the best sewer cleaning equipment available on the market today. Our Drain & Sewer Video System can detect problems and help prevent new ones from occurring. We offer state-of-the-art fixtures like a water-saving dual-flush toilet, a talking thermostat, a money-saving water heater that produces hot water on demand with the push of a button, and more. We carry exclusive equipment and technology that other companies in our region do not offer.
 
Can you help me in an emergency?
Yes. We provide emergency services at any time, any day, 24 hours a day, 7 days a week.
 
I get really irritated when workers don't show up when they are supposed to. Is that a problem with Palmer's Plumbing?
We guarantee that won't be a problem, because we are "On Time, Every Time" or you don't pay.
 
Will I know how much the work is going to cost upfront?
Yes, our patented, straightforward pricing provides an upfront cost before we do the work -- you are never charged by the hour.
 
Do you have Emergency Service available?
Absolutely. We offer true 24-hour service, seven days a week. No matter when you call, your call will be answered by an actual dispatcher or technician.
 
What if I hear water running, but can't find it?
Turn off the main valve in front of your home and call a professional plumber immediately.
 
My disposal doesn't make any noise when I turn it on. Is something wrong?
It probably needs to be reset. There is a little circuit breaker on the bottom, usually red in color. Flip that breaker.
 
My floor is wet where there is not plumbing. What should I do?
There must be a leak somewhere. If it is humid, it could be a backed-up condenser dreain from the air conditioner. Find a company that services both plumbing and air conditioning.

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